Incident History
A record of past incidents and scheduled maintenance.
October 2026
1 incident · 1 maintenancePlanned maintenance on production AKS clusters (EUW)
CompletedWed 28 Oct 2026, 23:00 – Thu 29 Oct, 01:00 CET
Wed 28 Oct 2026, 22:00 – Thu 29 Oct, 00:00 UTC · 2 hours
We will be performing planned maintenance on all production AKS clusters in West Europe (EUW). Scope: All production AKS clusters in EUW Expected impact: very minimal, only a few minutes of failed requests per environment during the maintenance window.
Azure West Europe Intermittent latency issues
Summary of Impact: Between 17:36 UTC on 28 Oct 2026 and 18:29 UTC on 28 Oct 2026, a platform issue resulted in customers experiencing increased latency or packet drops when attempting to connect to resources hosted in the West Europe region. Current Status: This incident is now mitigated.
We received the following communication from Microsoft: --Microsoft message-- **Impact Statement:** Starting at 17:36 UTC on 28 Oct 2026, customers may be experiencing latency or packet drops when attempting to connect to resources hosted in the West Europe region. **Current Status:** We are aware and actively working on mitigating the incident. This situation is being closely monitored and we will provide updates as the situation warrants. --Microsoft message-- So far, we have observed two brief spikes in response times, at 18:26 and 19:55, each resulting in slower responses for approximately one to two minutes.
September 2026
1 incidentAdyen endpoints timeouts
Payment are fully restored
The underlying issue remains isolated to the original Adyen endpoints, while the EVA platform itself continues to operate normally. We have implemented a workaround that temporarily routes payment traffic through an alternative Adyen endpoint. 100% of payment transactions are completing successfully through this route. We will continue to monitor the original Adyen endpoints and restore normal routing once their stability has been confirmed.
Still investigating, it seems the Adyen EUW endpoint still has issues, working on finding other work-a-rounds to re-enable Adyen payment.
+6 more updates
May 2026
1 incidentAdyen disruption
We will continue to monitor, since 11:06 it seems to remain stable again.
Between 10:58 (CEST) and 11:06 (CEST) we noticed Adyens endpoints not responding. We informed Adyen, waiting for insights from their END. We will continue to monitor, since 11:06 it seems to remain stable again.
December 2025
1 incidentGlobal cloudflare issue
This issue is now resolved
Currently cloudflare is facing a global outage issue. At this point EVA remains unaffected and only the admin suite access is affected. Our support page is unreachable for most clients, we hope this will be resolved soon. You can email for urgent issues to stan@newblack.io while this outage remains.